Tag: consulting
All the articles with the tag "consulting".
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What years of work with Gjensidige taught me about customer communication
Published:• 5 min readA personal reflection on long-term CCM work with Gjensidige, and why customer communication systems matter more than they look from the outside.
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What long-lived CCM projects teach you
Published:• 2 min readLong-running CCM work is built on trust, domain knowledge, and the ability to keep critical document systems evolving over many years.