Tag: ccm

All the articles with the tag "ccm".

• AI-assisted migrations need control, not magic

  Published: 11 Apr, 2026

  • 2 min read

  AI can help with classification, mapping, and exception handling in migrations, but code and process must keep control over safety and quality.

• What years of work with Gjensidige taught me about customer communication

  Published: 12 Dec, 2025

  • 5 min read

  A personal reflection on long-term CCM work with Gjensidige, and why customer communication systems matter more than they look from the outside.

• Accessible PDFs are no longer optional

  Published: 2 Dec, 2025

  • 2 min read

  Digital accessibility is becoming a practical document problem for organizations that rely on PDFs, letters, forms, and customer communication.

• What long-lived CCM projects teach you

  Published: 12 Sep, 2025

  • 2 min read

  Long-running CCM work is built on trust, domain knowledge, and the ability to keep critical document systems evolving over many years.

• Why customer communication management still matters

  Published: 2 Sep, 2025

  • 2 min read

  CCM is not just document generation. It is the infrastructure behind consistent, trusted, personalized communication at scale.

• Hello, hajek.no

  Published: 1 Sep, 2025

  • 1 min read

  A short note on what this site is for: CCM, document systems, AI tools, and pragmatic engineering.